Support & Contact

What CSV Preflight does

Check your Shopify product CSV for potential import problems, review conservative repair proposals, and generate a repaired copy locally in your browser. Downloading the repaired CSV costs $12 USD as a one-time purchase, not a subscription. Analysis and the repair preview are free.

Keep the original tab open while completing payment in the separate checkout tab. Your catalog is not stored on our servers for later recovery. CSV Preflight is independent and is not affiliated with Shopify.

What to include in your request

• A brief description of what happened and what you expected.
• The steps that led to the problem, any displayed error message, and your browser and device type.
• For payment or download questions, the purchase date and Stripe payment receipt or Checkout Session information, if available.

Do not email sensitive payment information or full card numbers. Remove catalog or payment details from screenshots that are not needed to explain the problem.

Because catalog data normally stays local to your browser, do not send confidential CSV files unless specifically necessary and you are comfortable sharing them by email.

Refunds and policies

For eligible paid-download problems, read our Refund Policy and submit your request within 7 days of purchase. Our Privacy Policy and Terms of Service explain information handling and use of the service.