Refund Policy
Last updated September 20, 2026
When refunds are available
Refunds are available if you paid for a repaired CSV but were unable to download it, or if the downloaded file did not contain the repairs shown in the pre-purchase preview. Refund requests should be submitted within 7 days of purchase.
CSV Preflight does not guarantee that Shopify will accept every file because Shopify may perform store-specific validation that cannot be determined from the CSV alone.
Request a refund
Contact mjsbuslnesssupp0rt@outlook.com and include enough information to identify the payment, such as the purchase date and Stripe receipt or Checkout Session reference. Briefly describe the download problem or the repairs missing from your file.
Do not send full card numbers or sensitive payment information.